Frequently Asked Questions

Everything you need to know about your UGG Express experience.

Are your products made from genuine Australian sheepskin?

Yes, our products are crafted using high-quality, 100% genuine Australian sheepskin and premium wool to ensure maximum comfort, breathability, and durability.

How long does shipping take within Australia?

Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.

What is your return and exchange policy?

We offer a 30-day return policy for items in their original, unworn condition with all tags attached. Exchanges are subject to stock availability.

How do I choose the right size for my UGG boots?

We recommend referring to our comprehensive size guide. Generally, UGG boots should feel snug initially as the wool will compress and mold to your feet over time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and popular buy-now-pay-later services including Afterpay and ZipPay.

How should I clean and maintain my sheepskin boots?

To prolong the life of your boots, we recommend using a specialized sheepskin water and stain repellent spray and cleaning them only with a damp cloth and approved sheepskin detergent.