Returns & Exchanges

At UGG Express, we want you to love your new boots, which is why we offer a flexible 30-day return policy for items in original, unworn condition. Whether you need a different size or a complete refund, our streamlined process ensures a hassle-free experience for all our customers.

Return Process

• 1.
  Initiate Your Request

  Log into our online returns portal using your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original UGG Express packaging, ensuring all tags are attached and the footwear is clean and unworn.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, affix it to your parcel, and drop it off at any authorized postage location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects and approves your return, we will process your refund or dispatch your exchange within 3-5 business days.